Gatwick Airport launches lanyard to help people with hidden disabilities

Gatwick Airport has launched a lanyard for passengers with hidden disabilities who may require additional support when travelling through the airport.

The lanyard, which is voluntary for passengers with hidden disabilities and their families, will act as a discreet sign for staff that additional support or help may be required.

It was launched at Gatwick Airport as part of Dementia Awareness Week (15-21 May), and is supported by charities including the Alzheimer’s Society, The National Autistic Society (NAS) and Action on Hearing Loss. 

Gatwick Airport has been working closely with charities and OCS, which provides passenger assistance services at Gatwick, to promote greater awareness and understanding of the challenges passengers with hidden disabilities can experience when travelling through busy environments.

As part of the initiative, Gatwick is increasing awareness and training of airport staff and appointing ‘workplace champions’ to provide enhanced assistance for passengers with hidden disabilities. Gatwick’s commitment follows its support of the Prime Minister’s Dementia Challenge and the airport’s involvement with the Air Transport Group to improve the travelling experience for all passengers with hidden disabilities.  

The lanyard will ensure staff are aware passengers may:  



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