The government acknowledges that the order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. There is never an excuse for domestic abuse, no matter what the circumstances are.
The household isolation instruction as a result of COVID-19 does not apply if you need to leave your home to escape domestic abuse.
If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if possible, respond by coughing or tapping the head set.
Call 999 from a mobile
If prompted, press 55 to Make Yourself Heard and this will transfer your call to the police.
Pressing 55 only works on mobiles and does not allow police to track your location.
Call 999 from a landline
If only background noise can be heard and operators cannot decide whether an emergency service is needed, then you will be connected to a police call handler.
If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.
When 999 calls are made from landlines, information about your location should be automatically available to the call handlers to help provide a response.