For those of you who are still having difficulty in accessing your child’s free school meal voucher, please be assured that we will do our best to help, as quickly as we can. However, Edenred is not a school-based system and there may be a limit as to how we can assist you.
To date, we have received queries on:
• Parents having difficulty in obtaining vouchers as they are having problems with the operating procedures on Edenred
• Parents having difficulties in logging on to the Edenred system
• Parents not having received vouchers but who feel that their child is eligible. Please be aware though, that being entitled to Universal Free School Meals is NOT the same as being eligible for Free School Meals
o Universal Free School Meals are for all children in Reception, Year 1 and Year 2, irrespective of parents’ financial circumstances
o Free School Meals need to be applied for. They are for those children/families meeting eligibility criteria and are benefit related.
Please continue to let us know of any difficulties you are having via our school email account at: firstname.lastname@example.org.